FAQs

 

What is your shipping policy?

Please find our domestic and international shipping policies on our Shipping & Delivery page.

What is your return and exchange policy?

We will gladly accept returns within 30 days of purchase. Please reference our Returns & Exchanges page for complete instructions.

How do I access my customer account information?

Only customers can edit their saved shipping addresses and payment information - Sign in here. If you do not have a customer account but placed an order, please contact us at customersupport@lifeoncelloff.com if you need to make any changes to your orders.

How do I change my email address or password on my customer account?

Customers that need to update their email address on their account should create a whole new account - create a new account here. To reset your password, customers can use the "Forgot password?" link in the Sign In window.

Is the Lo.Co Device Bag waterproof?

The bag is water resistant and not waterproof. We are not liable for any damage that may occur while your device(s) are placed inside the Lo.Co Device Bag. It is a way to keep your phones/devices out of sight while you Take a little time to go Lo.Co™.

What are the dimensions of the Lo.Co Device Bag?

The Lo.Co Device Bag is 14” in length, 10” in width and 4” deep.

Does the Lo.Co Device Bag come in any other colors or sizes?

No. The basic color is black with the full color of Life On. Cell Off™ Corporate Logo. At this time, the Lo.Co Device Bag only comes in the one size.

How many phones fit in one Lo.Co Device Bag?

The bag could easily accommodate up to 10 standard size cell phones. Safely place each phone/device inside the Lo.Co Device Bag.

How does the Lo.Co Starter Cards/Pack work (part of the Lo.Co Starter Set)? 

We really didn't want to limit or give directions on how the Lo.Co Starter Cards work. They could be used in various ways and the are just guidelines on conversation starters and kindness activities. Please feel free to share with us the fun ways/games you created to increase family and friends communication using Lo.Co Starter Cards.

Do you have additional Lo.Co Card Packs of questions and kindness activities for purchase?

Conversational topics that keep us engaged is the key to Lo.Co. Please look for updated references on our website offering suggestions for additional ways to go Lo.Co. We also welcome any feedback that you may have - contact us

Do you offer Lo.Co products in other languages?

Yes. We are in the process of promoting Lo.Co to the Latin Market (products and website).

How do I order wholesale?

Please contact us and info us that you are interested in selling our products or partnering with Lo.Co. We will need a copy of your official resale certificate.

What is your privacy and terms of use policy? Also, do you use cookies?

Please refer to our Privacy & Terms of Use page for a complete description of our policies. Life On. Cell Off™ utilizes Squarespace website platform. Please view Squarespace's Cookie Policy for more information.

Any other questions?

Please contact us if you have any additional questions that are not listed on this page. Thank you!